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FAQs

Remote Backup

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Answers to common remote backup questions.

  1. What are the inherent dangers of using a tape backup system?

  1. Backup tapes have a variety of inherent issues. Tapes have a limited number of uses before they are worn out. Dirty tape drives can cause backups to appear successful when in actuality no data has been written to the tape. Tapes can have a bad spot on the tape - a crease, fold or dirt smudge - that can prevent data from being read during a restore procedure. Employees can forget to change out tapes and cause the backup not to run.

  1. Can others view my data?

  1. All your data is password protected and encrypted from initial backup of the client computer, while in storage and until final recovery back to the cliet computer. There is no method to decrypt data via any "back doors" or alternative schemes.

  1. What encryption strengths are available?

  1. The following encryption strengths are available: 256-bit AES, 128-bit AES, 128-bit blowfish, 112-bit triple DES, 56-bit DES and 56-bit blowfish.

  1. What hardware do I need to purchase?

  1. There is no hardware that you are required to purchase. All your company is required to purchase is a server license and any agents that you want to utilize.

  1. Who has access to my data?

  1. Before transfer, backup data is encrypted and remains encrypted until it is restored on the client computer. There are no back door decryption keys. Only the individual that created the password can access the backup data.

  1. Is the remote backup solution HIPAA compliant?

  1. Our remote backup solution provides specific data protection required to achieve HIPAA compliance. Encrypted data transport ensures files cannot be accessed without the encryption key. The encrypted data files are stored at a secure facility away from the primary server facility. The automated backup process eliminates manual handling of removable media (tapes, CD's) by personnel ensuring privacy compliance.

  1. Once the software is installed is there anything I need to do?

  1. No. Once the software is installed and configured there is no interaction required. Each time the backup job is scheduled to run the software will automatically scan the selected data for changes. Once the changes have been determined it will be compressed, encrypted and sent to the vault.

  1. When can I run the backup?

  1. You can run the backup job anytime during the day. For most businesses the backup will run during off hours, usually in the evening. For companies requiring more up to the minute recovery, backup jobs can be set to run every hour.

  1. Do I need to stop my databases to back them up

  1. No. If you purchase the application agent you will be able to backup your database real-time.


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